Director / Manager - Operations

Job Description

The successful candidate will provide operational leadership across the business, ensuring the efficient delivery of freight forwarding and logistics services while driving compliance, customer satisfaction, business growth and profitability. The role requires a strong commercial mindset, proven leadership capabilities and extensive experience in logistics operations.

Responsibilities:

• Lead and oversee end-to-end logistics and freight forwarding operations.
• Ensure compliance with customs regulations, international trade requirements and licensing procedures.
• Develop strategies to improve operational efficiency, service quality and profitability.
• Build and manage relationships with clients, shipping lines, Customs, transport providers and international agents.
• Oversee pricing, contract negotiations and vendor management.
• Drive innovation through digital technologies and modern freight management solutions.

Requirements:

• Bachelor's Degree in Management, Business Administration, Logistics or a related discipline.
• A qualification in Finance will be an added advantage.
• Minimum 5 years experience in an operations management role within the logistics or freight forwarding industry.
• Sound knowledge of freight operations, Incoterms, Customs procedures and international trade compliance.
• Strong proficiency in logistics software and freight management systems.

Essential Skills:

• Strong leadership, communication and people management skills.
• Excellent negotiation, networking and client relationship management abilities.
• High-integrity with sound commercial judgement and decision-making skills.
• Strategic, results-oriented and detail focused.

Interested candidates can apply online or email your CV to [email protected]