Front Desk Executive - IT & Operations Support

Job Description

Responsibilities: 

Front Desk and Member Experience: 

• Welcome members, clients, and visitors in a warm and professional manner. 
• Conduct workspace tours and explain membership packages confidently. 
• Handle inquiries, bookings, and day-to-day member requests.
• Coordinate meeting room and event space bookings.  
• Maintain excellent relationships with members and ensure a positive customer experience.  
• Address complaints or operational concerns promptly and escalate matters to management. 

Daily Operation and Facility Management 

• Carry out daily morning inspections of the entire workspace to ensure cleanliness, readiness, and functionality.  
• Coordinate with housekeeping, maintenance, and vendors when necessary.  
• Ensure all common areas, meeting rooms, pantry, and office spaces are properly maintained.  
• Monitor and replenish office, pantry, and operational supplies.  
• Ensure required stock purchases are coordinated on time.  

Administrative & Basic Accounts 

• Manage petty cash responsibly and maintain accurate records.  
• Assist with basic administrative and operational documentation.  
• Support management with operational coordination and reporting when required.  

Events & Community Engagement 

• Assist in organizing events, workshops, and networking sessions.  
• Contribute to building a vibrant and engaging community within Wspace.  

IT & Technical Support Coordination 

• Understand and support basic IT and network-related operations within the workspace - WiFi/network troubleshooting, printer setup, device connectivity, and meeting room tech systems.  
• Coordinate with external IT support teams when technical issues arise.  
• Ensure meeting room equipment and technical facilities are functioning properly before bookings and events. 

Requirements:

• Strong communication and interpersonal skills. 
• Good organizational and multitasking abilities.  
• Responsible, reliable, and detail-oriented.  
• Basic knowledge of administrative tasks and petty cash handling.  
• Ability to work independently and take initiative.  

Preferred Experience 

• Experience in hospitality, front desk, administration, or coworking environments.
• Exposure to vendor coordination or operations management.  
• Basic understanding of accounting or bookkeeping.  

Who You Are: 

• Friendly and professional personality.  
• Strong sense of responsibility and attention to detail.  
• Ability to remain calm and solution-oriented under pressure. 
• Team player with a positive attitude.  
• Hospitality mindset with operational discipline. 
• Proactive, adaptable, and solution-focused. 

What You’ll Gain:  

• A supportive, positive, and collaborative work environment. 
• Opportunity to grow with a fast-evolving and dynamic brand. 
• Daily interaction with a diverse and inspiring professional community.  
• Exposure to real-world operations, client management, and business environments.  
• Hands-on experience in hospitality, workspace management, and community building.  
• Opportunity to develop strong coordination, communication, and problem-solving skills.  
• Involvement in events, networking sessions, and brand activations.  
• A chance to take ownership and make a visible impact within the space.  
• A modern, well-designed workspace environment.  
• Learning opportunities across multiple areas including operations, admin, and client experience.