Location: Lake Drive, Rajagiriya, Colombo
At Mackly, customer service is not a backend function. It is a brand-building role.
We are looking for someone who genuinely loves talking to people and is comfortable handling back-to-back customer calls from morning till night. This is a call-heavy role and requires patience, emotional control, and strong communication skills.
• Handle high volumes of inbound and outbound customer calls
• Communicate clearly and confidently in fluent English
• Address customer queries related to orders, delivery, returns, exchanges, and products
• Coordinate with internal teams to get accurate updates and solutions
• Follow up with customers and close tickets end-to-end
• Maintain proper documentation for every call and interaction
• Deliver service so good that customers leave positive reviews
• Fluent spoken English
• Comfortable with continuous phone calls throughout the day
• Extremely patient, calm, and emotionally steady
• Strong follow-up and documentation skills
• Someone who genuinely enjoys talking to people
• Ability to speak Tamil and/or Sinhalese
• Prior experience in customer service, call centres, retail, or e-commerce
IMPORTANT NOTE
This role requires high responsiveness and comfort being on calls for most of the working day.
If you dislike phone-based work or get easily affected by customer behaviour, this role will not be a good fit.
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