Merchant Relationship Manager

Job Description

We are seeking a highly driven, confident, and presentable Merchant Relationship Manager to aggressively grow and manage our client's merchant base within the premium hospitality and restaurant sector in Colombo.

This is a frontline sales-focused role that requires regular field visits, strong negotiation capabilities, and the ability to close deals with high-end restaurants, hotels, cafés, and hospitality brands. Candidates must possess excellent communication skills in English, a strong sales personality, and the ability to build long-term merchant partnerships.

Responsibilities:

• Identify, approach, and onboard new high-end hospitality and restaurant merchants in Colombo.
• Conduct frequent field sales visits, client meetings, and presentations.
• Pitch company solutions confidently and close merchant partnerships.
• Negotiate commercial terms, pricing, and promotional offers to drive revenue.
• Manage and grow a portfolio of premium merchant accounts.
• Achieve monthly and quarterly sales and revenue targets.
• Maintain strong post-sales relationships to ensure merchant retention and upselling.
• Coordinate with internal teams to execute merchant campaigns and promotions.
• Monitor competitor activity and market trends in the Colombo hospitality sector.
• Prepare sales reports, pipeline updates, and visit summaries.

Requirements:

• Proven experience in sales, business development, or merchant acquisition.
• Prior exposure to hospitality, restaurant, lifestyle, FMCG, or B2B sales is highly preferred.
• Excellent spoken and written English (mandatory).
• Strong negotiation, closing, and persuasion skills.
• Confident, outgoing personality with professional appearance.
• Ability to work independently and thrive in a target-driven environment.
• Willingness to travel extensively within Colombo for client meetings.

Interested candidates can apply online or email your CV to [email protected]