Collection Specialist

Job Description

Our client company is looking for an experienced and motivated collections specialist to join their dynamic collections team. Your duties will include building relationships with their customers, resolving client inconsistencies, collecting overdue payments and reporting on the progress. 

The role requires someone with the ability to balance between maintaining trustful relationships and guaranteeing timely payments. You should possess outstanding communication and negotiation skills, as well as in-depth knowledge of laws and policies related to debt collection. Experience collecting from small-size customers would be an additional asset. 

Responsibilities:

• Monitor accounts receivable balance and independently manage own portfolio of customer accounts. 
• Contact customers with overdue accounts via email and phone calls in order to collect the overdue amount.  
• Resolve customer issues and complaints concerning billing. 
• Submit regular reports on the status of unpaid accounts and any repayment progress. 
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer. 
• Regular review and proactive update of customer payment details that are close to expiring.

Requirements:

3+ years of experience working in Collections. 

Excellent knowledge of collection and billing procedures. 

Strong knowledge of legal regulations regarding debt, including but not limited to FDCPA. 

Proficient with Microsoft Office suite. 

Must be able to work under pressure and be comfortable with contacting clients about potentially sensitive issues. 

Excellent written and verbal communication skills with a knack for negotiating. 

Superb problem-solving and critical thinking skills.  

Strong organizational and multitasking skills. 

Netsuite knowledge is an asset. 

Interested candidates can apply online or email your CV to [email protected]