Engagement Associate – Operations

Job Description

We are looking for individuals based out of Colombo for Asia's most Premium Serviced office space provider.

Responsibilities:

• Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients needs or queries.
• Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone.
• Responsible for managing the office unit & PABX system setup and requests for all clients.
• Organizes postage and document courier services, handle mail, incoming & outgoing deliveries.
• Coordinates conference room bookings, refreshments for meetings and other special arrangements.
• Handles all secretarial and administrative duties for clients, as requested.
• Performs check in & check out process for all clients.
• Conduct up-selling and cross-selling to maximize revenue.
• Ensure client satisfaction.
• Meet and greet clients in professional and friendly manner.
• Answer all incoming phone calls in a timely and professional manner (within 3 rings).
• Ensure to put client requests as a priority and that all clients are both satisfied and we have exceeded their expectations.
• Ensure all centre service standards are maintained at a premium level
• Proactively up-sell company services for more SIR, maximizing revenues and company profitability.

Requirements:

• Minimum Education qualification – A/L.
• Minimum of two years customer service and administrative experience gained either in a Premium Hotel Front Desk/Club Floor environment.
• Customer-oriented with excellent interpersonal and communications skills, with an open mind to changes.
• Good team player with a positive attitude and ability to work under pressure, juggling a variety of tasks.
• Fluency in English and another mainstream local language, depending on location.
• Good telephone manner and ability to perform secretarial tasks under deadlines.
• Able to handle correspondences and inquiries.
• Able to work overtime occasionally.

Interested candidates can apply online or email your CV to [email protected]