Smart Dispute Analyst

Job Description

We are seeking a detail-oriented and tech-savvy Smart Dispute Analyst to join our team and support the implementation and management of the company's Smart Dispute program. This role will streamline chargeback and refund management by leveraging video evidence to resolve online disputes efficiently, reducing revenue loss from fraud and order inaccuracies for clients in the foodservice and retail sectors. The Smart Dispute Analyst will play a critical role in analyzing data, managing disputes within third-party platforms, and delivering exceptional customer experiences. 

Responsibilities:

• Demonstrate strong attention to detail with the ability to analyze video evidence efficiently.
• Thrive in a fast-paced, tech-driven environment with excellent organizational skills.
• Utilize cloud-based systems and video analytics tools to support dispute resolution.
• Multitask effectively to balance dispute investigations, client interactions, and team collaboration.
• Work with a sense of urgency to meet tight deadlines and platform requirements.

Requirements:

• Experience: 1+ years in administrative role, dispute resolution, or loss prevention, ideally within retail, QSR, or convenience store industries. Experience with chargeback processes or third-party delivery platforms (e.g., Uber Eats, DoorDash) is a plus.
• Technical Skills: Proficiency with Office 365 and familiarity with cloud-based systems or video analytics tools.
• Analytical Skills: Exceptional attention to detail and the ability to analyze transaction data and video evidence accurately.

Interested candidates can apply online or email your CV to [email protected]