Client Account Manager

Job Description

We are looking a proactive and detail-oriented Client Account Manager to manage and grow relationships with our clients across various international markets. The role focuses on ensuring high client satisfaction by delivering timely updates, resolving issues, and supporting supply chain performance. This is an office-based, day-shift position with occasional flexibility to align with client time zones when required.

Key Responsibilities

• Act as the main point of contact for assigned clients.
• Monitor and manage inventory levels, demand forecasts, and supply chain performance for each client account.
• Conduct regular client meetings (weekly/bi-weekly) and maintain clear, professional communication.
• Track and report on KPIs such as Run Out Days, In-Stock Rate, and Demand Accuracy (minimum 85%).
• Collaborate closely with internal teams—Forecasting, Operations, Procurement—to ensure execution meets client expectations.
• Identify and resolve client concerns, potential delays, or supply chain inefficiencies.
• Maintain accurate client documentation and reporting using internal tools (Slack, Notion, Google Sheets, WeChat, etc.).
• Recommend value-added services and identify opportunities for upselling or cross-selling.

Requirements

• Minimum 3 years of experience in client account management, supply chain, or a related field.
• Strong interpersonal and communication skills with international client exposure.
• Proficient in using data management and reporting tools (Google Sheets, Notion, Slack, etc.).
• Strong organizational skills with the ability to manage multiple clients in parallel.
• Flexibility to adjust meeting times occasionally based on client region and time zone.
• Background in e-commerce or logistics is a plus.

Why Join Us?

• Collaborate with a diverse international client base in the dynamic e-commerce supply chain sector.
• Be part of a forward-thinking, collaborative, and growth-oriented environment.
• Access to career growth opportunities across account management, operations, and leadership roles.