Senior Executive- Operations & Administration

Job Description

IOG Global, an Australian-owned and managed Business Process Outsourcing (BPO) company. We strive to maintain the highest standards and we're passionate about excellence in everything we do. We team up with clients from various industries, working side by side with them to bring out the best, tapping into the skills and talent from Sri Lanka. Weare seeking a highly motivated and detail-oriented Senior Executive- Operations & Administration to join our dynamic accounting team. This unique role is the backbone of our operational efficiency, focusing on all non-accounting administrative and operational tasks. The successful candidate will be a proactive problem-solver, a natural leader and coordinating workflows, and ensuring all operational aspects of the practice run smoothly. This role is a key enabler for our team's success and will have a direct impact on our business's growth and development. This is an opportunity to be at the heart of an accounting practice and make a tangible difference in its success. You will have the autonomy to manage and optimize core operations, and the chance to directly contribute to the business's expansion. If you are a natural leader with a passion for efficiency and a drive to grow, we encourage you to apply. 

 Key Responsibilities 
1. Team Leadership & Coordination: 

• Act as the central point of contact for all team members, ensuring clear communication and alignment on operational goals.
• Coordinate, liaise, and schedule team meetings and client-related tasks.
• Track and monitor team deliverables, ensuring deadlines are met and quality standards are maintained. 
• Keep team members accountable for their work, providing regular feedback and support to enhance performance. 

2. Administration & Operations: 

• Streamline and manage day-to-day administrative tasks, including office management, record keeping, and process optimization. 
• Oversee operational workflows to ensure efficiency and a seamless experience for clients and staff.
• Implement and maintain systems for task management, project tracking, and document control. 

3. Business Development & Marketing Support: 

• Work closely with the Australian business partner to understand business objectives and assist in implementing growth strategies.
• Provide basic marketing assistance, including making outbound calls and managing email correspondence with stakeholders.
• Assist with updating and scheduling social media posts across various platforms in collaboration with the marketing team. 

• Take on a vested interest in the growth and development of the business, actively contributing ideas and support. 

Required Skills & Qualifications 

• Proven experience in a similar administrative, operational, or coordination role. 
• Exceptional organizational skills and a keen eye for detail.  Strong interpersonal and communication skills, with the ability to build rapport and manage relationships effectively.  
• Excellent time management and problem-solving abilities.
• A high degree of proactivity and the ability to work independently. 
• Proficiency in project management and communication tools (e.g., Trello, Microsoft Teams). 
• A basic understanding of digital marketing and social media platforms. 
• A collaborative mindset and a passion for business growth. 

What We Offer: 

• A vibrant work culture that values creativity and fresh ideas 
• Opportunities for continuous learning and career growth
• Competitive salary package