Junior Executive - Customer Service & Fulfilment

Job Description

The Customer Service & Fulfilment agent will be the first point of contact for customers, He/She will be responsible for delivering excellent service through phone, email, and online platforms and also will be responsible for managing the end-to-end order fulfillment process, ensuring accuracy, timeliness, and efficiency. The role involves handling inquiries, resolving complaints, processing requests, and ensuring a positive customer experience in line with company standards

Key Responsibilities:

• Respond promptly to customer inquiries via telephone, email, and chat.
• Manage and resolve customer complaints in a professional manner.
• Provide accurate information regarding products, services, and company policies.
• Maintain customer records and update account information in the system.
• Work closely with other departments (sales, logistics, fulfilment) to ensure smooth operations.
• Gather and relay customer feedback to management for service improvement.
• Meet or exceed set customer service performance targets.

Qualifications & Skills:

• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving and conflict-resolution abilities.
• Familiarity with CRM systems and Microsoft Office Suite.
• Positive attitude and ability to work both independently and as part of a team.
• Minimum 01 years of experience in customer service or a related field will be an added advantage