Overseeing the customer service team, monitoring and managing their attendance, providing training and guidance to staff, and ensuring they have the necessary skills to handle customer interactions effectively.
Addressing customer inquiries, complaints, and concerns in a timely and professional manner, and ensuring customer satisfaction.
Addressing and resolving conflicts within the team, and between team members and customers.
Ensuring that all customer service staff adhere to company standards of service and providing guidance to improve service quality.
Creating a positive and welcoming environment for customers and ensuring that all interactions are handled with professionalism and empathy.
Requirements:
5 to 7 years of experience in Guest Relations, Front Office, or Customer Service within a mall, hospitality, or retail environment.
Proficient in office software with a basic understanding of digital tools.
A Diploma in Hospitality or Business Management is considered an added advantage.
Strong command of English, both verbal and written.
Proven ability to handle customer concerns and resolve issues effectively.
Team-oriented with experience in team supervision.
Capable of working under pressure with minimal supervision.
Flexibility to work on roster basis, including weekends and mercantile holidays.
Interested candidates can apply online or email your CV to [email protected]
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