Responding to customer queries and reporting to relevant department
Qualifying customer queries and documenting on the relevant service platform
Communicating with new inquiries via live Chat
Key Skills
Strong communication skills
problem solving skills
Composure under pressure
Proven time management and organisational skills
Attention to detail
Confident on the phone
A people person you will possess the ability to instantaneously build rapport and develop and maintain relationships both with clients and internally with the team