Junior Customer Care Executive

Job Description

JOB ROLE:

• Managing of inbound and outbound calls in a timely manner.
• Identify customer needs, clarify information and provide timely solutions.
• Build sustainable relationships with customers by maintaining exceptionally high standard of service with emphasis on telephone etiquette.
• Collate customer feedback and suggestions for continuous improvement.
• Seize opportunities to upsell products when they arise.
• Enhance customer relations and maintain a high standard of service during customer interactions; together with the confidence to engage with customers proactively.

QUALIFICATIONS & EXPERIENCE:

• Passed G.C.E (A/L) examination, with a distinction/ credit pass in English language at the G.C.E (O/L) examination.
• Excellent communication skills in English, Sinhala or Tamil: in order to provide clear and concise information when responding to customer queries.
• Active listening skills and good telephone etiquette.
• Should be energetic, service-oriented personality with a positive attitude.
• Good Keyboard skills and a working knowledge of English is mandatory.
• Experience in the Hospitality Industry, Customer Service or related fields would be an added advantage.
• Must be competent in Microsoft Office Packages. (MS Word, Excel, Power Point) and familiarity with CRM systems and practices.
• Must be customer focused, be able to adapt to different personality types, service oriented, and attuned to problem solving.
• Good organizational skills coupled with the ability to multi-task and problem-solve.