Reservation Sales Agent

Job Description

Key Responsibilities:

• Handle Reservations: Process bookings for services (e.g., hotel stays, tours, events) via phone, email, and online systems.

• Customer Service: Assist customers with inquiries, modifications, cancellations, and special requests.

• Sales & Upselling: Promote additional services, packages, and upgrades to maximize revenue.

• Data Management: Accurately enter and update reservation details in the booking system.

• Payment Processing: Confirm payments, issue invoices, and manage refunds when necessary.

• Compliance & Policies: Ensure adherence to company policies, cancellation rules, and booking terms.

• Coordination: Liaise with other departments (front desk, sales, operations) to ensure smooth service delivery.

• Reporting: Maintain records of bookings, generate reports, and track sales performance.

Requirements:

• Education: High school diploma or equivalent (hospitality/tourism certification a plus).

• Experience: 1+ year in reservations, sales, or customer service (hospitality industry preferred).

• Skills:

  • Strong communication and interpersonal skills.

  • Proficiency in reservation software (e.g., Amadeus, Sabre, Opera) and MS Office.

  • Ability to multitask and work under pressure.

  • Sales-driven with a customer-focused approach.

• Language: Fluency in English (additional languages a plus).