Assistant Manager/Senior Executive – Business Operations

Job Description

The Assistant Manager/Senior Executive – Business Operations plays a critical role in supporting the sales team by efficiently managing sales order processes, maintaining accurate records of transactions, and ensuring smooth operational workflows. As part of a software development company specializing in versatile point-of-sale (POS) solutions for small and medium-sized businesses, you will help drive efficiency and customer satisfaction through effective operations management.

Key Responsibilities

• Engage with both prospective and existing customers, providing support throughout the sales cycle and offering account management assistance.
• Process and manage sales orders and amendments, ensuring accuracy in salesforce systems and other relevant systems.
• Administer the database, ensuring that Salesforce and other sales platforms are consistently updated with accurate data.
• Collaborate with internal teams to generate sales-related documents, including agreements, service schedules, and contracts.
• Act as a liaison between sales, support, technical teams, and external stakeholders to ensure seamless order creation and processing cancellations
• Handle order validation, placement, and cancellations, ensuring smooth transactions and high customer satisfaction.
• Manage the relationship with suppliers and stakeholders, resolving issues as needed and ensuring timely order fulfillment.

Qualifications and Experience

• A Bachelor’s Degree in Business Management, Marketing, Communications, or an equivalent relevant professional qualification (SLIM/CIM).
• 3+ years of experience in sales/business operations role, preferably within a technology or telecommunication industry.
• Proven experience in providing excellent customer service and supporting sales teams.
• Strong attention to detail and ability to maintain accurate records in high-volume environments.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with internal and external stakeholders.
• Ability to thrive in a fast-paced, transactional setting while maintaining efficiency and accuracy.
• Proficiency in Microsoft Office suite, with a strong understanding of CRM platforms (Salesforce system experience is highly desirable).