Sales, Marketing and Operations Specialist

Job Description

As a Sales, Marketing and Operations Specialist, you will drive sales growth, manage marketing campaigns, and oversee daily operations for our proxy services. Your role includes engaging potential clients, nurturing existing relationships, executing marketing strategies across social media and Discord, and collaborating with influencers. You will also ensure smooth service delivery, address customer inquiries, and optimize operational processes to enhance the overall customer experience.

Key Responsibilities:

Sales:

• Develop and implement sales strategies to attract new customers and retain existing ones.

• Identify and engage potential clients through various channels, including Discord, social media, and email campaigns.

• Manage and nurture relationships with current clients to ensure high levels of customer satisfaction and loyalty.

• Track and analyze sales metrics to measure performance and identify areas for improvement.

• Prepare and present regular sales reports to management.

Marketing:

• Create and execute marketing campaigns to promote our proxy services within the sneaker community.

• Develop and manage content for social media platforms, including Discord, Twitter, Instagram, and Reddit.

• Collaborate with influencers and affiliates to expand our reach and drive brand awareness.

• Produce and distribute marketing materials such as blog posts, newsletters, and tutorials.

• Monitor and analyze marketing performance metrics to optimize campaigns and strategies.

Operations:

• Oversee the day-to-day operations of the proxy service to ensure smooth and efficient service delivery.

• Work closely with the technical team to address and resolve any operational issues or customer concerns.

• Manage customer support channels on Discord and other platforms, providing timely and effective assistance.

• Coordinate with the technical team to ensure proxies are performing optimally during high-demand sneaker releases.

• Continuously seek ways to improve operational processes and enhance the customer experience.

Qualifications:

• Proven experience in sales, marketing and operations preferably in the tech or sneaker industry.

• Preferably strong understanding of the sneaker market, including knowledge of popular sneaker bots and proxy usage.

• Excellent communication and interpersonal skills.

• Proficient in using social media platforms and online marketing tools.

• Ability to work independently and as part of a team in a fast-paced environment.

• Strong problem-solving skills and attention to detail.

• Familiarity with Discord and other community engagement platforms.

• A passion for sneakers and staying up-to-date with the latest trends and releases.

What We Offer:

• Competitive salary and Sales Commission. Paid in either USD or LKR.

• Hybrid work opportunities.

• A dynamic and supportive team environment.

• Opportunities for professional growth and development.

• The chance to work in an exciting and rapidly growing industry.