Client Account Manager (US Clients)

Job Description

We are looking for a Client Account Manager to join our team and handle our US-based clients. The ideal candidate will play a key role in ensuring client satisfaction by managing communication, resolving issues, and overseeing supply chain operations. This position requires working from the office during the day and being available for US client interactions at night.

Key Responsibilities

• Act as the main point of contact for assigned US clients.
• Monitor inventory levels, demand forecasts, and supply chain performance.
• Conduct weekly client meetings and maintain proactive communication.
• Track and report on KPIs such as Run Out Days, In-Stock Rate, and Demand Accuracy (85%+ standard).
• Work closely with the Demand Forecasting and Operations teams to ensure seamless execution.
• Identify and address client concerns, delays, or supply chain inefficiencies.
• Maintain client documentation and reports using company tools (Slack, WeChat, Notion, Google Sheets, etc.).
• Upsell and cross-sell additional services to existing clients.

Requirements

• Proven 3+ experience in client account management, supply chain, or a related field.
• Strong communication skills with the ability to handle international clients, especially in the US.
• Availability to interact with US clients during night hours while working from the office during the day.
• Proficiency in data tracking and reporting tools (Google Sheets, Notion, Slack, etc.).
• Ability to work in a fast-paced environment and manage multiple accounts efficiently.

Why Join Us?

• Opportunity to work with leading US-based clients in the e-commerce supply chain space.
• A dynamic and collaborative work environment.
• Growth opportunities within the company.