Assistant Manager – Retailer / Tenant Relations

Job Description

Responsibilities:

• Build and sustain lasting relationships with retail / tenant partners by maintaining effective communication.
• Collect and analyze feedback from retail / tenant partners on their business indices.
• Organize retailer / tenant celebrations and events.
• Organize initial tenant meetings, fit-out/renovation meetings, and mall familiarization sessions as needed and anchor tenant meetings and business review meetings on a monthly basis.
• Address and resolve issues through problem-solving meets as required.
• Collect and analyze monthly sales data for trading density analysis.
• Ensure compliance with mall regulations and maintain uniformity.
• Update the retailer/tenant database regularly to track hierarchy changes.
• Coordinate with the marketing team for retailer / tenant participation in mall events.
• Conduct research to understand retailer / tenant satisfaction and delight scores.
• Organize annual huddles to meet key tenant personnel and enhance business relationships.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or equivalent professional qualification.
• Minimum of 3-5 years ‘experience in retail management, tenant or customer relations, or a similar role. Preferably in a reputed shopping mall complex or five-star hotel.
• Strong communication, interpersonal & negotiation skills.
• Ability to organize and manage multiple mall events and meetings.
• Proficiency in data analysis and reporting.
• Excellent problem-solving skills and attention to detail.

Interested candidates can apply online or email your CV to [email protected]