Configuration Technician

Job Description

As a Configuration Technician, you will be responsible for the configuration of systems before customers get the systems handed to them. You will be the final step between the installation and delivering a perfectly configured system to the end user without exceptions.

Responsibilities:

• Work systematically through your Configuration Tickets by priority.
• Configure company systems for Video and POS.
• Use your skills to configure the systems in a timely manner with a focus on quality and delivery.
• Document the configuration in Zendesk clearly and concisely.
• Complete QCs.
• Hand off to the customer a perfectly configured system without exception.
• Take incoming calls or make outgoing calls to the onsite technicians and assist remotely.
• Collaborate with the Project Manager in the case of any defective parts, go backs or other items.
• Identify potential process or documentation breaks and report them back to your supervisor for remediation.
• Be self-driven with your workflow, but able to collaborate as part of a team to find common solutions to any problems which may occur.
• Daily management of your tickets.

Requirements:

• Competent in Microsoft Office: Word, Excel, and Outlook.
• Good verbal, written, and communication in English.
• Well organized with systematic processes.
• Ability to work with little supervision and track multiple tasks.
• Good knowledge of network based components.

Interested candidates can apply online or email your CV to [email protected]