ORACLE ENGINEER
· Hands on experience in Oracle Technical Support, DML and troubleshooting data issues
· Hands on experience in Oracle Packages, Performance Issues and to fix job failures
· Exposure to Unix Shell Scripting
· Ability to work independently in a fast paced and challenging environment
· Strong experience with oracle functions, procedures, triggers, packages & performance tuning
· Good working experience on ITIL Service delivery
· Provide first level diagnostic of incidents and support business users, and ensuring timely resolution of technical or business related issues.
· Technical resolution of Incident/Request/Problem and change controls using Remedy tool
· Identifying opportunity for automating simpler incident /Service request tasks
· Work with cross functional team and different IT groups for any incident or change controls
· Understand and comply with core standard operating procedures and working instructions
· Good written and verbal communication skills to effectively communicate with technical and business users are paramount.
· Must have clear knowledge on ITIL concepts
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at Envoy Ortus