Partner Services Assistant

Job Description

Job Responsibilities:

1. Partner Onboarding:

• Assist in the onboarding process for new partners, ensuring a smooth transition into the partnership.
• Provide necessary documentation and support to partners during the onboarding phase.

2. Communication:

• Act as a primary point of contact for partner inquiries and requests.
• Communicate effectively with partners via email, phone, and other channels to address questions or concerns promptly.

3. Issue Resolution:

• Work collaboratively with internal teams to address and resolve partner-related issues.
• Escalate complex issues to the appropriate teams and ensure timely resolution.

4. Documentation and Records:

• Assist in organizing and maintaining partner-related documentation, contracts, and agreements.
• Manage calendars, schedules, and appointments for the partner services team.
• Maintain accurate and up-to-date records of partner interactions and transactions.
• Prepare reports and documentation as needed for internal and external purposes.

5. Training and Support:

• Provide training and support to partners on using our products or services.
• Stay informed about updates and changes to products/services to effectively support partners.

6. Relationship Building:

• Foster positive relationships with partners to enhance collaboration and mutual success.
• Gather feedback from partners and communicate insights to relevant internal teams.

7. Collaboration:

• Collaborate with internal departments such as sales, marketing, and operations to ensure a seamless partner experience.
• Participate in cross-functional teams and meetings as required.

8. Product Testing:

• Collaborate with cross-functional teams to understand product features and requirements.
• Execute test cases, analyze results, and document product defects to ensure product quality, functionality, and resolution. Assist in creating and maintaining comprehensive test documentation.

9. Marketplace Event:

• Assist in the planning, coordination, and execution of marketplace sales and promotional events, client engagement, administrative tasks, marketing initiatives, and reporting, ensuring the seamless execution of strategies to enhance brand presence and awareness.

Qualifications:

• High school diploma or equivalent.
• Strong multitasking abilities.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite and other relevant software.
• Ability to work collaboratively in a team-oriented environment.
• Attention to detail and a proactive approach to problem-solving.