Sales Support Executive

Job Description

Responsibilities :

• Managing customer inquiries by walk-in, in-person, by phone, or electronically for all UAE agents. 

 • Managing customer and/or agent feedback and complaints on a timely manner. 

• Developing and maintaining sales reports, forecasts, and sales analytics as per management requirements. 

• Managing the full bookings process including giving complete travel information, making a reservation to meet the customer needs, taking payments and issuing the ticket. 

• Handling group enquiries and ensuring closures. 

• Handling inter-company enquiries, express tickets and visas. 

• Supporting the marketing and promotion campaigns activities. 

Preferred Skills and Experience :

• Excellent communication skills in English and Sinhala, Tamil is also preferred. 

• Ability to work on a rostered basis serving global customers. 

• A minimum of one year's demonstrable success in a similar role. 

• Able to work under pressure, provide solutions to unhappy customers and resolve problems. 

• Excellent people management skills with the ability to nurture positive and productive working relationships with all stakeholders of the business. 

Qualifications :

• Diploma in ticketing and reservations, or diploma/bachelor's degree in business, aviation or a related field. 

• Familiarity with Sabre, GDS, KIU, Hit-It or any other travel related software tools