IT Support Specialist

Job Description

An IT Support Specialist oversees computer systems for businesses and offers support to the system’s users. This may be internal assistance or external assistance to customers.

Responsibilities:

• Co-ordinating with ISP vendors for WAN related issues.
• Providing first-hand information on the major impact on client business during any network outage and Troubleshooting LAN,WAN issues based on client complaints.
• Configuring and Troubleshooting Routers(CISCO 4431,4351,3925 and 2900 series ) and Switches (CISCO 3750 & 2960 and 9000 series).
• Configuring and Troubleshooting wireless WLAN (RUCKUS AND ARUBA).
• Monitor the network devices using networking tools link PRTG, Nagios and Cacti.
• Working knowledge on Windows OS,IMAC and VMware servers.
• Basic understanding of network management technologies (SNMP, FTP, Telnet, SSH, Netflow).
• Installing and Troubleshooting applications like printer, RDP,MS-office and Microsoft office.
• Providing the permissions to the users to access the files/folders on the local file server.
• Knowledge on Port Security, VLAN,DHCP,Ethernet Channel, HSRP,L3 Switching, IP Addressing and subnetting, VLSM, Access control list, NAT, PAT, VPN, OSPF, EIGRP, BGP and MPLS.
• Knowledge on NAS, Synology and other backup solutions.
• Knowledge of Windows server 2012 and active directory.

Skills Required:

• Problem Solving.
• Presenting Technical Information.
• Process Improvement.
• Software Maintenance.
• Software Testing.
• Network Design and Implementation.
• Load Balancing and Scalability.
• Vendor Relationships.
• Software Performance Tuning.
• Network Performance Tuning.
• Database Performance Tuning.

Other Requirements:

• Min Graduate/Btech.
• Minimum 3 to 6 years of previous work experience.
• Candidate preferred from a business center background.

Interested candidates can apply online or email your CV to [email protected]