Academic Advisor

Job Description

A leading online education and technology platform, that provides its tutors and students with an enriching tutoring and learning experience on their evolving and unique platform, is on the lookout for a dynamic Academic Advisor to join their sales Team.

As the Academic Advisor, you will take the front face of our business & excel at creating and closing new opportunities. By using a consultative approach to selling, you will use your expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers.

Responsibilities:

• Identifying the students' needs, matching them with the tutor profiles, and assigning tutors for trials accordingly.
• Finding your own leads and making outbound calls to prospects.
• Responding to incoming leads with the aim to convert them into a positive sale.
• Handling inbound calls, chat inquiries, and emails in a professional manner.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required to the relevant teams.

Qualifications:

• Prior experience in a sales-related role, teaching, or ideally within the Education/ Tech industry.
• Strong written and verbal communication skills in English.
• Understanding international curriculums such as Edexcel, Cambridge, IGCSE, IB, etc.
• Experience and working knowledge of CRM systems with a high level of computer literacy and adaptability.
• Ability to build and sustain strong professional relationships.
• Self-motivated and driven to work under pressure and meet given deadlines.
• A team player with a positive attitude and good interpersonal skills.
• Should have a laptop & stable internet connection to work from home.
• Verbal communication skills in Chinese / Malay would be an added advantage.

What's on offer:

• Learning and career development opportunities.
• Fully Work from Home flexibility.
• Friendly & collaborative workforce.
• Cross-functional exposure with the opportunity to apply for internal vacancies.

Interested candidates can apply online or email your CV to [email protected]