Executive - Customer Experience

Job Description

A company that is a pioneer in quality online education and technology, provides its tutors and students with an enriching tutoring and learning experience on our evolving and unique platform. We are on the lookout for a dynamic Executive - Customer Experience to join our Customer Engagement Team.

Responsibilities:

• Front lining - Act as the intermediary who connects students/parents and tutors for all inquiries.
• Operational - Responsible for keeping track of rescheduling classes and acting on the same as and when required.
• Account management and Aftersales - Building sustainable relationships with customers through feedback monitoring, gathering results, promoting upcoming packages, gathering referrals and potential leads, etc.
• Any other responsibility assigned by the Head of Customer Experience.

Ideal Profile:

• Flexibility to work on a roster with a laptop & stable internet connection to work from home.
• Prior experience in a customer experience, teaching, or ideally within the Education/ Tech industry.
• Strong written and verbal communication skills in English.
• Understanding international curriculums such as Edexcel, Cambridge, IGCSE, IB, etc.
• Experience and working knowledge of CRM systems with a high level of computer literacy and adaptability.
• High level of computer literacy and adaptability.
• Ability to build and sustain strong professional relationships.
• Self-motivated and driven to work under pressure and meet given deadlines.
• A team player with a positive attitude and good interpersonal skills
• Should have a laptop & stable internet connection to work from home.
• A relevant professional qualification would be an added advantage.

What's on offer:

• An attractive remuneration package with revenue-based commissions.
• Learning and career development opportunities.
• Fully Work from Home flexibility.
• Friendly & collaborative workforce.
• Cross-functional exposure with the opportunity to apply for internal vacancies.

Interested candidates can apply online or email your CV to [email protected]