Reports matters related to Safety, Health and Environment.
Disassembles, inspects, trouble-shoots, repair and replace parts, reassemble pumps, pump systems and accessories in a field service.
Advises the customer about shortcomings in the total system, which can prevent problems and offers a solution to these problems.
Assists his/her manager by identifying and providing solutions for service and warranty matters, depending on the complexity of the issues, special consultation with technical support may be required.
Prepares clear and complete service reports and ensures that these are submitted on time (war-ranty claims, working hours FAS (Failure Analysis System) etc.
Registers the identified product quality issues in the systems.
Assists in project execution-installation support, commissioning etc.
Executes the agreed maintenance services and SLA for service agreements.
Provides feedback of relevant information to the respective stakeholders (sales and service sales PUs, operations etc Including identified leads.
Prepares inputs for quoting out-of-warranty repairs.
Collects installed base information.
Continues learning and development to build up hands-on service capability.
Masters the use of service tools and equipment.
Reports matters related to Safety, Health and Environment Lives in Grundfos's core values, takes responsibility for own actions and takes care of colleagues, partners and customers.
Key Success Factors:
Number of Leads
Customer Satisfaction
Response time on works and reports
FAS input accuracy
LTI & hazard observation
Posting. Reporting, and Work Relations:
Acts as a trusted advisor internally (Delivery Support, Service Sales, Sales PUs etc) and externally (End users, Custome ASP (Authorized Service Partners)
Required Minimum Qualifications :
Technical education knowledge of electrical/mechanical engineering.
2 years of work experience in the industry or comparable environment.
Experience with pump technology.
SAP experience preferred.
Ability to participate in work with processes or projects within the serviceenvironment.
Competencies:
Working with People.
Relating and Networking.
Applying Expertise and Technology.
Delivering Results and Meeting Customer Expectations.