Client Service Consultant

Job Description

KEY DUTIES

·         To provide a professional high-quality front line customer training and support service.

·         Release new versions and upgrades of software to existing clients.

·         Provide existing client's refresher training sessions through various Internet-based channels.

·         Prepare training courses content and materials.

·         Set up and configuration of software and hardware, training of all stakeholders and ensuring the software is live and running to the satisfaction of the client.

·         Assist in localizing content to suit the China market.

·         Undertaking the above activities in a timely and effective manner.

·         Gain feedback from customers on potential improvements to the software.

·         Attend existing and new client meetings as required to support Business Development.

·         Undertake demonstrations to showcase our Products to new and existing clients.

 ABOUT YOU

·         Experience working in Help Desk Support Services in relation to software products.

·         Experience in dealing with all levels within an organization.

·         Possess excellent verbal and written communication skills.

·         Demonstrate confidence in articulating product benefits.

·         Experience as Trainer, ideally in software.

·         Hotel industry experience is desirable.

·         You will be fluent in Putonghua/Mandarin and English both written and spoken.

·         Proven ability to work with little supervision along with a high degree of integrity and efficiency.

·         A demonstrable "can do" attitude.

·         Possess a degree from a recognized university in IT/Business related fields.

·         Familiarity is required in workstation installations, server installations, SQL server installations, etc.

·         Minimum 4 years related experience.