Job Description

Responsibilities :

* Provide comprehensive L2 support for all application under his/her purview ( internal/external users or other service partners )

* Ensure overall product maintenance 

* Timely mannered system / application monitoring and required controls are implemented 

* Facilitate required management reports / information based on the requirement. 

* Adhere to process compliance processes ( change management, SLA management, Incident management, access management 

and all other processes as per prevailing process compliance matrix)

* Act as the single point of contact for all critical systems under his / her purview 

* Work on activities such identifying problems that impact on going operations 

* Maintaining excellent relationship with clients and internal team members 

* Ability to work on shift based platform to provide more efficient customer support in MNP ( Mobile Number Portability) operations 

Experience :

2 Years + experience in SQL  

Previous experience in UNIX 

Java / PHP / Python development skills will be added advantages 

Desired Skills :

Solid knowledge in SQL is required 

Computer savvy and proficient knowledge in UNIX JAVA Ms Office package and development skills 

Good verbal written skills and interpersonal skills presents information effectively 

Solid analytical and problem solving skills 

Good understanding in customer requirements 

Team work