Key Skills :
Customer service Skill
Communication Skill
Job Description
Education and Training: To become a call center operator, you require minimum of a high school diploma and vocational training in computer operations. Having previous experience as a customer service representative comes in handy for the position as a flair for meeting and talking with people is also required
Problem-solving Skill: Call center operators are able to evaluate customers’ inquiries to provide solutions useful in meeting their needs
Communication Skill: They are proficient in using clear and appropriate language when interacting with customers to resolve their issues
Customer service Skill: They politely interact with customers and ensure their issues are properly addressed