Tier 1 Configuration Technician for Vision

Job Description

The Configuration Technician will be responsible for configuring, maintaining, and supporting Vision-based drive-thru timing systems (SQSRM & SVS) across ANZ sites. This role requires strong technical expertise in Linux systems, networking, camera/IP configurations, and software setup. The technician will also be involved in adapting software, exporting/analyzing video, fine-tuning Vision system, and generating performance reports to support operational excellence.

Responsibilities:

• Configure and commission of specialized systems running on Linux and Windows systems.
• Set up and maintain network settings (static IPs, subnets, gateways, VLANs) for servers, timers, and IP cameras.
• Configure and secure IP/PTZ cameras, apply firmware settings, manage passwords, and ensure correct ROI (Region of Interest) calibration.
• Perform Linux server administration tasks, including IP configurations, DHCP setup, NTP/time sync, and user/password management.
• Troubleshoot connectivity between Vision servers, cameras, and timers.
• Generate and validate reports to track performance KPIs.
• Monitor and fine-tune system accuracy, reducing car deletions and ensuring reliable system.
• Provide weekly or ad-hoc reports with insights, trends, and recommendations for operational improvements.

Key Skills & Competencies:

• Strong experience with Linux systems (Ubuntu/Debian based) – networking, user management, and troubleshooting.
• Hands-on knowledge of IP networking: VLANs, DHCP, static routing, DNS, subnets.
• Familiarity with IP/PTZ camera setup & streaming protocols (RTSP).
• Experience with Windows.
• Strong analytical skills for interpreting reports and video data.
• Ability to produce clear technical reports and communicate findings to stakeholders.
• Problem-solving mindset, attention to detail, and ability to work independently or as part of a team.

Requirements:

• Excellent communication skills in English – both verbal and written.
• Proven experience in technical support, helpdesk, or customer service role.
• Strong troubleshooting skills and ability to quickly analyze and resolve technical issues.
• Familiarity with operating systems (Windows, macOS, Linux) and common software applications.
• Knowledge of networking concepts (LAN, WAN, Wi-Fi, VPN, etc.) is a plus.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Flexibility to work in shifts or extended hours if required.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow, Jira).

Qualifications & Experience:

• Diploma or Degree in Networking, Computer Science, or Information Technology (or equivalent work experience).

Interested candidates can apply online or email your CV to [email protected]