Key Skills :
interpersonal skills
leadership skills
Good communicator
Job Description
The Role
Medical team Management
Lead and implement the clinical direction for the local BIMA mHealth
operations
Manage the local BIMA medical team (doctors and potentially also nurses
or paramedics). Inspire and motivate them to ensure an engaged team which aims
to deliver a high-quality service
Help in identifying good candidates for the medical team and in the
hiring process (interviewing)
Responsible for the training of new medical hires (and retraining of
existing ones)
Process and Business development
Develop and implement strategic initiatives around the mHealth service
as defined by the country management team. The CMO is a management position,
that could report directly to the Country Manager or to another person
appointed by him/her (e.g., an “mhealth product manager”)
Help in the development and implementation of BIMA’s medical protocols,
localized to adapt them to the medical culture of the country
Supervise all the sales and marketing materials and scripts used in our
mHealth service (e.g., of field and tele- agents)
Quality Assurance
Provide level 2 support to our doctors (in case of doubts or
complications, the CMO should be available for consultation)
Support Quality Assurance processes regarding our medical activities
(monitoring of recorded calls, business intelligence from the data gathered in
our system) and assist with the development and implementation of health
analytics
Proactively manage the service, looking for ways to continually improve
the quality and efficiency of our service
Support the local management team in Governance, Risk and Compliance
activities (e.g., credentialing, licensing, etc)
Profile
Medical doctor with a current unrestricted license to practice in the
Sri Lanka
Member of Medical Association of Sri Lanka
Direct clinical experience (patient facing) of at least 3 years in
hospitals or ambulatory centers (post Medical School; ideally post residency
training)
Tech-oriented. Has basic knowledge of common software
Ideally, a specialist in internal medicine, urgent medicine, intensive
care, Family Medicine or infectious disease. But could also be a General
Practitioner, provider he/she meets other requirements
A plus if he/she has had any management responsibilities in a clinical
environment (e.g., head of department, leadership role at emergency room, etc.)
Good quantitative skills
Good interpersonal skills: good communicator, leadership skills,
passionate and engaging
Ability to work collaboratively, self-assured and results-oriented
Ability to understand business needs and issues
Proactive, self-driven
Working hours - Monday to Friday from 8.30 am to 5.30 pm
Some ideas on where to look for this profile:Emergency departments
of local hospitals. Chief resident, leader of the ER, etc.
Experienced clinicians in intensive care units
Doctors with some managerial experience.
Have participated in tech or health startups
Have participated in telemedicine efforts in the country (perhaps from
the local Ministry of Health)
Have held managerial
responsibilities (as Medical Director of a hospital or ambulatory center, or as
heads of hospital departments