Job Summary
We are looking for a customer-focused Travel Executive – Call Centre to handle customer inquiries, travel bookings, and related requests while delivering excellent service and ensuring a smooth travel experience.
Key Responsibilities
- Handle inbound and outbound calls related to travel bookings and customer inquiries.
- Assist customers with flight reservations, changes, cancellations, and rebooking.
- Provide accurate information regarding fares, schedules, routes, and travel policies.
- Process reservations using Amadeus or other Global Distribution Systems (GDS).
- Handle customer complaints and provide effective solutions.
- Maintain accurate customer and booking records.
- Coordinate with airlines, suppliers, and internal teams when required.
- Meet call centre productivity, sales, quality, and customer satisfaction targets.
- Identify opportunities to upsell relevant travel products and services.
- Follow company procedures and airline/tourism industry guidelines.
Requirements
- Diploma/Degree in Travel & Tourism, Hospitality, or a related field.
- 1–3 years of experience in a travel agency, airline, or travel call centre.
- Experience with Amadeus/GDS is highly preferred.
- Excellent verbal and written communication skills.
- Strong customer service and problem-solving skills.
- Ability to work shifts, weekends, and public holidays when required.
- Good computer literacy.