Job Summary
We are looking for an experienced and results-driven ATL / Team Lead – RCM to oversee day-to-day revenue cycle management operations and lead a team towards achieving productivity, quality, and financial targets.
Key Responsibilities
- Supervise and manage the daily activities of the RCM team.
- Monitor team productivity, quality, accuracy, and performance against KPIs.
- Manage RCM processes including eligibility verification, charge entry, claims submission, payment posting, denial management, and accounts receivable follow-up.
- Identify and resolve operational issues and process gaps.
- Conduct regular performance reviews and provide coaching and feedback to team members.
- Prepare and analyze operational and performance reports.
- Ensure compliance with client requirements, company policies, and applicable healthcare regulations.
- Coordinate with internal teams and clients to resolve escalations.
- Identify opportunities for process improvement and operational efficiency.
- Support training and onboarding of new team members.
- Handle escalated issues and ensure timely resolution.
- Maintain high standards of productivity, quality, and customer service.
Requirements
- Bachelor’s Degree in Business Administration, Healthcare Management, Finance, or a related field.
- 3–5 years of experience in RCM, preferably with supervisory/team leadership experience.
- Strong knowledge of US healthcare RCM processes.
- Excellent communication, analytical, and leadership skills.
- Good knowledge of MS Office, particularly Excel.
- Ability to work under pressure and meet deadlines.