Job Summary
We are seeking a proactive and experienced Assistant Manager – Operations to support the overall operational activities of the organization and ensure smooth, efficient, and cost-effective business operations.
Key Responsibilities
- Assist the Operations Manager in managing daily operational activities.
- Monitor operational performance and ensure achievement of business KPIs.
- Supervise and guide operational teams to maintain productivity and service quality.
- Develop and implement operational procedures and process improvements.
- Monitor staffing, workflow, attendance, and resource allocation.
- Identify operational challenges and implement effective solutions.
- Prepare and analyze operational reports and performance dashboards.
- Coordinate with internal departments to ensure smooth business operations.
- Handle customer/client escalations and ensure timely resolution.
- Ensure compliance with company policies, procedures, and quality standards.
- Support employee training, development, and performance management.
- Assist management with operational planning and decision-making.
Requirements
- Bachelor’s Degree in Business Management, Operations Management, or a related field.
- 4–6 years of relevant operational experience, preferably in a supervisory or management role.
- Strong leadership, analytical, and problem-solving skills.
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Proficiency in MS Office and operational reporting tools.