Jobenvoy

Guest Services Agent

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Job Title : : Guest Services Agent
Location : : Colombo, Sri Lanka
Salary : : Negotiable
Posted on : : Wed Aug 29, 2018
Apply before : : Thu Oct 18, 2018
Job Type : : Full-time
Experience required : : < 1 year
Job category: : Sales / Marketing / Merchandising
 
 Job Description

 Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:



  • Welcome and fulfill the check-in process for Guests and group arrivals

  • Complete the check-out process for departing guests using the hotel systems

  • Manage, effectively and efficiently, Guest requests, inquiries, and complaints

  • Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

  • Maximize sales revenues through up-selling and marketing programs

  • Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems

Apply before : Thu Oct 18, 2018
 
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