Jobenvoy

F & B Supervisor

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Job Title : : F & B Supervisor
Location : : Maldives, Maldives
Salary : : Negotiable
Posted on : : Thu Aug 09, 2018
Apply before : : Fri Sep 28, 2018
Job Type : : Contract
Experience required : : 1 year - 3 years
Job category: : Hospitality / Restaurants / Food & Beverage
 
 Job Description

General Job Responsibilities and Duties


To perform the job successfully, an individual should demonstrate the following:


FRIENDLINESS
        Offer a warm greeting to everyone you encounter with a smile and eye contact.
        Practice mutual respect by dealing honestly in all interactions.
        Use genuine listening skills and offer sincere responses.
        Promote positive interactions with both external and internal guests through sincere greeting and communications.
        Be approachable, listen and lead by example.
    ACCOUNTABILITY
        Be proactive and positive.
        If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
        Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
        Acquire knowledge, training, and education. Communicate it to all employees.
    SERVICE EXCELLENCE
        Anticipate our guests’ needs before they ask.
        Contribute ideas and solutions to improve customer service.
        Escort our guests rather than a point.
        Take personal pride in the quality of your work.
        Actively seek feedback from our guests concerning our service and atmosphere.
    TEAMWORK
        Share and explain information.
        Great teams consist of great performers.
        Create a culture of two-way communication with employees and guests.
        Be courteous, kind and patient with each other.


Skills, Education, and Other Requirements

    Excellent oral and written communication skills required.
    Ability to follow written and oral instructions.
    Excellent customer service skills.
    Must have strong organizational skills.
    Ability to remain calm and professional when under pressure.
    Computer skills to include Infogenesis, Patron, Word, and Excel programs.


 

Apply before : Fri Sep 28, 2018
 
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