Software Service Consultant

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Q2 Soft Lanka
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Job Title : : Software Service Consultant
Location : : Colombo, Sri Lanka
Salary : : Srilanka
Posted on : : Thu Oct 26, 2017
Apply before : : Fri Dec 15, 2017
Job Type : : Permanant
Experience required : : Any experience
Job category: : IT-Sware / Web / Graphics / GIS
 Job Description

Key duties will be:

·         New client installations and training

·         To provide and promote a professional, high quality , front line customer support and queries

·         Handle client queries and provide support efficiently

·         Coordinate existing client training sessions

·         Prepare training course content and materials

·         Release new versions and upgrades of software to clients

·         Undertaking the above activities in a timely and efficient manner



Skills & Experience:


·         Experience working in Help Desk Support Services in relation to software products and dealing with users of all knowledge levels

·         Conduct end user training

·         Excellent verbal and written communication skills

·         A high level of computer literacy is required (Workstation & server installations, SQL server etc.)

·         Experience as a Trainer, ideally in software

·         Will need to travel overseas frequently

·         Proficient in Mandarin Language will be an added advantage

Apply before : Fri Dec 15, 2017
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